Add Product

Search Results:

Reply
New Member
Posts: 4
Registered: ‎02-25-2021

Unable to sign in

Hi, anytime for the past week I try to sign into my account I receive "Sorry, something went wrong. Please try again.". I've tried clearing the cache and cookies, and different browsers. I was able to reset my password, and it signed me in once, but after I signed out and tried signing back in later the same error came up again. Any help is appreciated. Thank you.

Highlighted
New Member
Posts: 4
Registered: ‎02-25-2021

Re: Unable to sign in

Is there anyone who can help? This is very frustrating and I would appreciate any assistance. Thank you.

New Member
Posts: 4
Registered: ‎02-25-2021

Re: Unable to sign in

To add to this, I appear to be unable to add anything to my cart on the website. Is there something going on with my account?!? Please help! Thank you.

Posts: 705
Topics: 31
Kudos: 151
Solutions: 49
Registered: ‎02-08-2019

Re: Unable to sign in

[ Edited ]

Hey, DarkRider,

 

Thanks for reaching out, and welcome to the Best Buy Forums! I'm sorry to hear that you are not able to sign into your account, I can imagine that is definitely getting frustrating as it sounds like you are trying multiple troubleshooting steps.

 

Have you disabled any ad blockers on your browser that may be running in the background? Have you ensured that you are not using any VPN and that you are using the English- United States version of your browsers?

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-25-2021

Re: Unable to sign in

Yes I am in the US, on the english version of the site. No I don't have a VPN. But apparently uBlock origin appears to have been the problem. I jumped over to a browser with no addons and was able to sign in. Then I disabled uBlock and it allowed me to sign in and add items to my cart. It wasn't a problem having Ad blockers on when using the site previously. When did that change happen?

 

Either way, thank you for the help.

Posts: 8,670
Topics: 365
Kudos: 101
Blog Posts: 0
Solutions: 549
Registered: ‎10-10-2012

Re: Unable to sign in

We're glad to hear you are able to login and add items to your shopping cart.  Let us know if you have any other questions.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-01-2021

Re: Unable to sign in

The correct response isn't to disable your adblocker, it's to stop shopping at best buy. If your commerce website can't function without the TWENTY TWO trackers you've crapped all over my browser then you don't deserve anyone's business.

Posts: 8,670
Topics: 365
Kudos: 101
Blog Posts: 0
Solutions: 549
Registered: ‎10-10-2012

Re: Unable to sign in

It sounds like turning off the ad blocker did do the trick, but let us know if you have any of your own questions, greenwalrus3.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!