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Posts: 1
Registered: ‎11-16-2020

Unable to sign in or reset password



I'm not able to sign in or reset the password for a few days already. Clearing browser cookies doesn't help. Every time I'm getting the below system errors:


Sign in error: "Sorry, a problem occurred during sign in. Please try again."

Reset password error: "Sorry, something went wrong. Please try again."

Posts: 5,693
Topics: 190
Kudos: 510
Solutions: 268
Registered: ‎08-21-2017

Re: Unable to sign in or reset password

Good afternoon, ZhaoYan,


Thank you for taking the time to stop by our community forums. Like many others, I've been doing almost all of my shopping online and can understand wanting to get access to your account as quickly as possible. I'd be glad to see how I can help you get this sorted out.


I see that you sent a private message to another specialist. Please allow me a few moments to review this message. I'll be sending you a private message in return shortly. You can take a look at your inbox by clicking the orange envelope in the top right corner of your screen.

AndrewB|Social Media Specialist | Best Buy® Corporate
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