Points, Policies & Certificates

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I recently made a purchase online but was not signed in to my account. As a result, my account didn't receive the rewards points.  When I try to report the missing points, I receive a message stating "An unexpected error occurred." How can I report my missing points.

[Tasha-BBY Retired: Social Media Specialist]

Hello, Loading, 

Welcome back to the forum, and thank you for reaching out about your missing points! I like to ensure I get all of the points possible for the shopping I do, but sometimes don't want to deal with trying to remember what combination of email and password I used. Our Report Missing Points tool is perfect for such scenarios, as you can simply figure login info out later and add the points at that time. 

With that said, there are some limitations to our Report Missing Points tool, including that the purchase has to have been within the last six months, and you may only add one missing purchase per calendar month. Either of these could be the reason for your troubles, or there could be something more going on. For more details on our Report Missing Points tool, feel welcome to check out the post below.

How Do I Report Missing My Best Buy™ Points?

So that I may look further into this with you, please feel welcome to send me a private message via the link in my signature below. In the message, please include your name, phone number, email address, and the order number. 

Thank you,