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Posts: 1
Registered: ‎02-03-2021

Unable to report missing points

Have at least 4 different purchases that I did not receive any points for, some purchases were big too. It's been less than the 180 days. But trying to report them I get the "Unexpected error". I went through all the troubleshooting/wait and try again options I could think of and could use some help please.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Unable to report missing points

Good afternoon, ewalz,


Thank you for stopping by our community forums. I know whenever I make a purchase, I want to make sure I receive these points and can locate this in my purchase history. I appreciate you letting us know about this error and would be glad to see how I can best assist you with this.


While we do offer the ability to report missing points, this is limited to one transaction per calendar month. It's also that you have multiple My Best Buy accounts which is causing this error to appear. I'd like to review your My Best Buy account so I can determine the best way to help you moving forward.


I will need some additional information to do so and will be sending you a private message shortly. You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen.


I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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