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Posts: 4
Registered: ‎05-11-2017

Unable to redeem "Mystery Offer"

I received an email for a Best Buy cardmember exclusive "mystery offer". The email has a link to interactive image "scratch off". When I scratch to reveal, it says "10% off a single, regular priced item". It says coupon required, however there is no coupon code or promo code mentioned. I have searched the image text many times and have seen no code. Also, when I try to checkout online with items in my cart, it says no coupons or rewards available in my account. How do I redeem this mystery offer?

Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Unable to redeem "Mystery Offer"

Hello, forerunner343,


Welcome back to our community forums. It's always a nice surprise to receive a mystery offer and I know I would want to take advantage of 10% off if I were in your shoes. I'd be happy to see how we can best assist you with this.


Generally, a coupon like this can be used after activating this offer via email and making a purchase with your My Best Buy credit card. Just to be sure, are you using this credit card for payment?


If so, please let me know and I will be glad to continue reviewing this for you.



AndrewB|Social Media Specialist | Best Buy® Corporate
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