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Posts: 1
Registered: ‎07-21-2020

Unable to "Report Missing Points"



I have a few purchases that I am unable to report.


I was a member before the purchase, the orders are not over 180 days, and they have been fulfilled.


Please let me know how to resolve, I receve the error of "An unexpected error occurred" when i submit either order.


Thank you

Posts: 12,468
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Registered: ‎01-03-2013

Re: Unable to "Report Missing Points"

Hi there, fercho74, 


Welcome to the forum, and thank you for reaching out regarding a couple of purchases you're having trouble reporting as missing! It's always great to ensure you receive all the My Best Buy rewards you can, so reporting missing purchases is a great habit to have if you don't always add your membership at the time of purchase. As mentioned in the post below though, you would be limited to adding one per month, which may explain the error you're receiving. 


How Do I Report Missing My Best Buy™ Points?


To ensure this is what's occurring, I would be delighted to take a closer look at your membership. Please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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