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Posts: 1
Registered: ‎03-03-2019

Unable to login to main site

Hello, I had an account with you guys and stil recieve emails about the points on my account. When I try to login it says invalid password or email. When I try to reset my Password I get an email stating I dont have an account. When I try to create an account, I get a notification saying there is already an account with this email. Big revolving circle. Help?

Posts: 7,326
Topics: 161
Kudos: 261
Solutions: 326
Registered: ‎11-30-2015

Re: Unable to login to main site


Welcome, PMLyf,


Getting stuck in any kind of login loop can be frustrating, thank you for reaching out to us for further assistance. We certainly want you to be able to use those points. I’d be happy to see what light I can shed on this for you.


It’s possible, that you may have more than one My Best Buy memberships associated with the same email, or more than one email associated with the same My Best Buy membership. We’d be happy to do some digging on our end to see how we may be able to assist you. Can you please send us a private message with your full name, phone number, and email address? A private message can be sent by choosing the blue “Private Message” button in my signature, I look forward to your reply.


Mariah|Social Media Specialist | Best Buy® Corporate
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