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Posts: 1
Registered: ‎05-30-2021

Unable to log into my best buy account

Hello,

 

I have a best buy account but have not used it in the last few years, however, when attempting to log into my account it indicates that it does not recognize my email yet I am certain it was the email I used to register years ago.  How can I find my account with using information besides my email account?

Posts: 8,685
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Registered: ‎10-10-2012

Re: Unable to log into my best buy account

Hi, dawnmw17,

 

Welcome to the Best Buy forum!

 

There's a very good chance your prior BestBuy.com and rewards accounts were cancelled if you haven't logged into them for a few years, which would explain why you're having trouble logging in.  A rewards account will be cancelled if it were to go inactive for 24 consecutive months, and a BestBuy.com account will likely get cancelled or retired within the same time frame if inactive.  If that turns out to be the case, then we'll just need to create new accounts.  I can see you've already sent us a private message with your details, so I'll reply to it shortly.  You can read a private message by clicking on the envelope icon at the top of the page.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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