Points, Policies & Certificates

[sallyxu24]

I used $315 certificate to place an order on Dec 28th. The order was cancelled and certificate was refunded into points. Today 1/2, when I tried to issue the points into certificates, it shows error “we are sorry. We’re unable to issue a certificate.” Please help

[Jakoma-BBY]

Hello, Sallyxu24, 

Thanks for reaching out. I know it's  can be difficult not receiving you earn back, since your post have you received all your points? If you haven't, 

I can look further into matter. 

Jay

Social Media Specialist