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New Member
Posts: 1
Registered: ‎01-02-2022

Unable to issue certificate for refund points

I used $315 certificate to place an order on Dec 28th. The order was cancelled and certificate was refunded into points. Today 1/2, when I tried to issue the points into certificates, it shows error “we are sorry. We’re unable to issue a certificate.” Please help
Social Media Specialist
Posts: 244
Registered: ‎11-08-2021

Re: Unable to issue certificate for refund points

Hello, Sallyxu24, 


Thanks for reaching out. I know it's  can be difficult not receiving you earn back, since your post have you received all your points? If you haven't, 

I can look further into matter. 




Social Media Specialist

Jakoma|Social Media Specialist | Best Buy® Corporate
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