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New Member
Posts: 2
Registered: ‎05-03-2021
Accepted Solution

Unable to create new account

Never registered before and i checked none of my emails are registered either so it's probably someone using my phone number as i keep getting htis error:

 

Sorry, there was a problem creating your account.
Please review your info and try again.

 

Verified with everything else i could except phone number and i'd appreciate any help.

Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Unable to create new account

Hi there, RedDevil,

 

Welcome to our community forums and thank you for writing to us regarding this My Best Buy account. I know that most of my shopping is done online so I can imagine how frustrating it would be to encounter this error. I'd be glad to see what we can do to best assist you.

 

I do have a few questions about how you are accessing our website. Do you use a VPN or ad-blocker? Which internet browser are you using? It's it default language set to English?

 

I look forward to hearing back from you so I can continue to review this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-03-2021

Re: Unable to create new account

Yeah turns out the ad-blocker was the reason. Got it resolved and created an account now. Thanks.
Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Unable to create new account

Great, RedDevil!

 

I'm very happy to hear that. Please let us know if we can ever be of assistance in the future!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!