Points, Policies & Certificates

[Elefun_93]

Hello, I'm getting the "Sorry, there was a problem creating your account.
Please review your info and try again." notification when I try to make an account.

I have tried using incognito mode, a different browser, and clearing cache nothing works. I know I don't have a previous account.

[AaronG-BBY Social Media Specialist · Accepted solution]

Hello, elefun_93,

Thank you for creating a profile here on the Best Buy Forums. Welcome to this great platform! I can absolutely see where you are coming from here, as I would be looking for some support if I was unable to create an account as well. First, please check if you are using a VPN, non-English internet browser, ad-blocker, or cookie-blocker, as these can sometime cause issues.

If you are still having trouble after doing so, please send me a private message with your full name, email, and phone number so I can take a look.

Thanks,