Points, Policies & Certificates

[coonwhiz]

There is no account associated with my email, as when I try to reset the password I get an email saying:

    We received a request to reset your password on BestBuy.com®.

    However, we don't have an account associated with this email address. You can try to sign in with a different email address.

I think I ended up creating an account associated with my college email, and my phone number is linked to that account. I no longer have access to that email address.

Thanks in advance!

[AndrewB-BBY Social Media Specialist]

Hi there, coonwhiz,

Welcome to our community forums. Having gone through my fair share of email addresses, I know how frustrating it can be to lose access to one. I would be happy to help you regain access to your account.

I will need a few more details so I can locate you account. I'll be sending you a private message shortly with some more information. You can check your inbox by making sure you are logged into your forum account and clicking the orange envelope in the top right of your screen.

I look forward to working with you.