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Posts: 1
Registered: ‎09-19-2020

Unable to create a best buy account

There is no account associated with my email, as when I try to reset the password I get an email saying:


    We received a request to reset your password on®.

    However, we don't have an account associated with this email address. You can try to sign in with a different email address.


I think I ended up creating an account associated with my college email, and my phone number is linked to that account. I no longer have access to that email address.

Thanks in advance!

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Unable to create a best buy account

Hi there, coonwhiz,


Welcome to our community forums. Having gone through my fair share of email addresses, I know how frustrating it can be to lose access to one. I would be happy to help you regain access to your account.


I will need a few more details so I can locate you account. I'll be sending you a private message shortly with some more information. You can check your inbox by making sure you are logged into your forum account and clicking the orange envelope in the top right of your screen.


I look forward to working with you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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