Points, Policies & Certificates

[xiaopigu]

I am unable to create a Best Buy account.

I've tried using various email addresses and my phone number, incognito, turned off adblocker and it still doesnt work. Please advise.

Thanks

[AndrewB-BBY Social Media Specialist]

Good morning, xiaopigu,

Thank you for stopping by our community forums. A My Best Buy offers quite a few benefits so I'm sure you're eager to get this created! I'd be glad to help you take a closer into this and see how I can help you get this sorted out.

I appreciate you trying these troubleshooting and have a couple more questions to see what options are available moving forward. Do you use a VPN? Which internet browser are your using? Is it's default language set to English? If not, that can cause problems when trying to log in or create an account.

I look forward to hearing back from you so I can continue to review this!

[xiaopigu]

Hi Andrew

No I don't use a VPN. I tried Safari and Firefox. Yes I am using english.

[AndrewB-BBY Social Media Specialist]

Hi there, xiaopigu,

I appreciate you following up with me and providing those details. With this in mind, I'd like to take a closer look at the information you're using to try and create an account.

I will need to gather a few more details so I can begin to review this. I'll be sending you a private message shortly. You can check your inbox by clicking on the on the orange envelope in the top right corner of your screen after accessing your forum account.

I look forward to your response!