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New Member
Posts: 2
Registered: ‎02-18-2021

Unable to create a Best Buy Account

I am unable to create a Best Buy account.

 

I've tried using various email addresses and my phone number, incognito, turned off adblocker and it still doesnt work. Please advise.

 

Thanks

Posts: 5,808
Topics: 196
Kudos: 547
Solutions: 284
Registered: ‎08-21-2017

Re: Unable to create a Best Buy Account

Good morning, xiaopigu,

 

Thank you for stopping by our community forums. A My Best Buy offers quite a few benefits so I'm sure you're eager to get this created! I'd be glad to help you take a closer into this and see how I can help you get this sorted out.

 

I appreciate you trying these troubleshooting and have a couple more questions to see what options are available moving forward. Do you use a VPN? Which internet browser are your using? Is it's default language set to English? If not, that can cause problems when trying to log in or create an account.

 

I look forward to hearing back from you so I can continue to review this!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-18-2021

Re: Unable to create a Best Buy Account

Hi Andrew

No I don't use a VPN. I tried Safari and Firefox. Yes I am using english.
Posts: 5,808
Topics: 196
Kudos: 547
Solutions: 284
Registered: ‎08-21-2017

Re: Unable to create a Best Buy Account

Hi there, xiaopigu,

 

I appreciate you following up with me and providing those details. With this in mind, I'd like to take a closer look at the information you're using to try and create an account.

 

I will need to gather a few more details so I can begin to review this. I'll be sending you a private message shortly. You can check your inbox by clicking on the on the orange envelope in the top right corner of your screen after accessing your forum account.

 

I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!