Points, Policies & Certificates

[alcampbell13]

My account was previously hacked and I had to create a new Best Buy account. My new account is not displaying my purchase history, because I need to complete my account. However, when I click "Complete My Account", the verification code is sent to an email address that isn't mine. This email address is not listed in my account anywhere so I'm unable to change or update this setting. 

[Allison-BBY Social Media Specialist]

Hi, alcampbell13, and welcome to our online community!

Thank you for posting on our forum for support. While I hate to hear you were previously hacked, I'm glad you've taken steps to protect your My Best Buy account and information. When it comes to unauthorized orders made under your account, we suggest changing your BestBuy.com account password. As I understand you created a new account entirely, a merge may be necessary. I'd like the chance to look into your situation and see how I can best assist.

To start, please send me a private message including your full name, email, phone number, and the email address you're noticing your verification code is being sent to. You can find the blue option to message me to the right of my name below.

All the best,