Points, Policies & Certificates

[User950071]

I'm attempting to use the "Report Missing Points" feature to add a guest purchase to my account but get an error message stating "An unexpected error occurred". This purchase was made more than 30 days ago. Is there anything that can be done to add this to my purchase history?

[AndrewB-BBY Social Media Specialist]

Hi there, User950071,

Welcome to our community forums. As a My Best Buy member myself, I know I want to make sure I get every single point possible. I appreciate you taking the time to visit us and would be glad to give you some more information on how this process works. 

Oftentimes, this error will appear if you have multiple My Best Buy accounts or if this purchase is already associated with a My Best Buy account. We have some instructions here on how to complete this process. Please let me know if you continue to have problems submitting this purchase and I'll be happy to further assist you!

Regards,

[User950071]

Hi, Andrew. I definitely bought the other item as a guest. Is there any way to track this down if I provide the order number?

[Derek-BBY Senior Social Media Specialist]

You should be able to report a BestBuy.com guest order as "missing" as long as it hasn't been more than 180 days, the order isn't already tied to a rewards account, and you were enrolled in the rewards program prior to submitting the order. Please feel free to send me a private message with the details listed below, by clicking on the blue button found in my signature, and I'll see if I can help make sure the order is attached to your rewards account.

Name
Phone #

Email address

Order #

Best Wishes,