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Posts: 1
Registered: ‎03-22-2022

Unable to Use Rewards Certificate for Elden Ring Windows Digital

Trying to apply my reward ceriticates to purchase Elden Ring Windows Digital and I get the error "Sorry, but reward certificates can’t be used to buy gift cards or specialty items."


According to this page, reward certificates can be used to purchase digital downloads.


I saw other users with the same issue here and here. I'm hoping someone can help me buy this game with my rewards.Thanks in advance!

Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Unable to Use Rewards Certificate for Elden Ring Windows Digital

Hello, Martinez941, and welcome to our online community!


Thank you for posting on our forums regarding your experience.  Having issues placing an order online is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

SKU Number for the item you are trying to purchase


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
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