02-14-2021 01:02 AM
02-14-2021 06:11 AM
02-15-2021 12:40 PM
Hello, RA8, and welcome to our online community!
Thank you for reaching out regarding your expired My Best Buy certificates. I know I hate to miss out on redeeming rewards, so I can understand wanting to look into this further.
Under our My Best Buy Terms, these certificates should expire at 11:59 p.m. CT on the day mentioned. Typically, customers in Mountain or Pacific time zones may experience trouble redeeming rewards due to the time difference when attempting to redeem them in the last couple hours, and I hate to hear that may be what happened in your case. Once expired though, we're usually unable to reissue them.
I'd be happy to take a closer look at your account and see how I can assist now. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.