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New Member
Posts: 2
Registered: ‎02-14-2021

Unable to Redeem Rewards on Expiration Date

My Rewards Certificate expires today, 2/13/2021. I’ve been trying to redeem it at checkout and received a message that they have already expired. They show as still available, but I have not been successful in applying them.
New Member
Posts: 2
Registered: ‎02-14-2021

Re: Unable to Redeem Rewards on Expiration Date

...I realized that the expiration timestamp on the certificates is 11:59 CT. I’m in the PT region and did not have that in mind. I was literally about 15mins past that time when I tried to apply the rewards. I was finalizing my purchase at the time it expired. Could I possibly get another chance to redeem it?
Posts: 1,289
Topics: 59
Kudos: 237
Solutions: 51
Registered: ‎11-23-2018

Re: Unable to Redeem Rewards on Expiration Date

Hello, RA8, and welcome to our online community!

 

Thank you for reaching out regarding your expired My Best Buy certificates. I know I hate to miss out on redeeming rewards, so I can understand wanting to look into this further.

 

Under our My Best Buy Terms, these certificates should expire at 11:59 p.m. CT on the day mentioned. Typically, customers in Mountain or Pacific time zones may experience trouble redeeming rewards due to the time difference when attempting to redeem them in the last couple hours, and I hate to hear that may be what happened in your case. Once expired though, we're usually unable to reissue them. 

 

I'd be happy to take a closer look at your account and see how I can assist now. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

Expired My Best Buy™ Reward Certificates FAQ

Regards,

 

Allison|Social Media Specialist | Best Buy® Corporate
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