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Posts: 1
Registered: ‎11-22-2020

Unable to Create Account, Another account with the same phone # exists

Per the title of this post, I am unable to create a best buy account. I have tried multiple emails, but always the same phone number.The error it gives me says "Sorry, there was a problem creating your account. Please review your info and try again."


This number was originally one of my parent's numbers, and since they likely had a best buy account with the same phone number, that is likely the source of the issue I am having. I could not find anywhere to unlink the phone number from all associated accounts.

Posts: 5,681
Topics: 187
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Registered: ‎08-21-2017

Re: Unable to Create Account, Another account with the same phone # exists

Good morning, Amaurus,


Welcome to our community forums. Being a My Best Buy member offers quite a few benefits and I would be glad to help you explore what options we have to help you get this set up. 


While we would be unable to make modifications to another user's account, I would like to take a look at the information you're using to sign up. I will be sending you a private message shortly to gather this. You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account.


I'll keep an eye out for your response.





AndrewB|Social Media Specialist | Best Buy® Corporate
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