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Posts: 1
Registered: ‎01-01-2021

Unable to Complete Account - old email

I'm trying to access the full features of my account, but it keeps sending an email to an address I no longer have access to. I don't understand why - that email isn't even listed in my account setting anywhere and I'm actually surprised Best Buy even still has it on record.


How do I access the new features and "Complete my account?"

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Unable to Complete Account - old email

Hello, Stolcor, and welcome to our online community!

Thank you for posting on our forum for support. It's always important to have your My Best Buy information in order, and I can understand wanting to address this email issue. I'm glad you reached out here, as I should be able to assist with this kind of update!


To start, please send me a private message including your full name, email (both old and new), phone number, and mailing address. You can find the blue option to message me to the right of my name below.


How do I update my My Best Buy™ information?



Allison|Social Media Specialist | Best Buy® Corporate
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