Points, Policies & Certificates

[bholloway]

On 10/15/21, I purchased/upgraded my cellphone and added TotalTech from Best Buy #1478. My sales representative was excellent and made the process very simple, with no upgrade or trade-in issues with my old phone. The issue is related to multiple Best Buy Member IDs and my new TotalTech membership purchase. It appears that the Total Tech membership is linked to the Best Buy Member ID of another family member. I used my Best Buy card to buy the items and didn't realize the purchase and Total Tech plan were applied to the wrong account. I'd like to know what information I can provide so that the Total Tech plan and purchases made on 10/15/21 can be transferred to my Best Buy Member ID. Thank you for the help!

[AndrewB-BBY Social Media Specialist]

Good afternoon, bholloway,

Welcome to our community forums. I appreciate you taking the time to write to us about your Totaltech membership. This membership is as great way to get access to quite a few benefits, but I can understand how it would be difficult to use if it's not associated with your My Best Buy account. I would be glad to help you look into these purchases to see what options I may have to assist you.

To get started, I'd like to review your My Best Buy account and this purchase. I will need a few more details in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.