Points, Policies & Certificates

[JAYV724]

Okay, I'm sick and tired of this already. 2 Member Mondays in a row now and I keep constantly getting Verification Loops. What's the benefit of paying $200 for total tech if I'm just going to constantly keep getting kicked back to the Queue after clicking "verify your account"? I called customer service last time, and am always told the same Lie that it was out of stock. this is member exclusive and I was through the queue within a minute. But just kept getting kicked back into the queue after clicking verify. So, no, I'm not buying the excuse that it was sold out in under a minute, for a member exclusive product. 

[Allison-BBY Social Media Specialist]

Hello, JAYV724!

Thank you for posting on our forum for support. I hate to hear about the account issue you're having. We want our customers to have an easy and enjoyable shopping experience online, and it saddens me that you've run into this verification issue when attempting to make a purchase. I'd like the chance to follow up on this now and offer any support I can.

First, I suggest adding BestBuyInfo@emailinfo.bestbuy.com to your safe sender's list. This may help in receiving the verification code you mentioned. Also, we recommend following the troubleshooting steps in these articles:

Having trouble logging into your My Best Buy/BestBuy.com account?

How to Reset Your BestBuy.com Password

Please let me know if you have additional questions or concerns!

All the best,