01-30-2018 03:50 PM
I hope you are doing well! I wanted to touch base with you to let you know our teams are still working on a resolution for this display issue. I'll be sure to reach out again next Tuesday.
02-06-2018 03:45 PM
Good afternoon Bstevens23,
Thank you for your continued patience! I'm reaching out to update you that our support teams are continuing their efforts in resolving the certificate balance issue you've been experiencing. I'll follow up again next week if no further news is received before then.
02-06-2018 04:29 PM
Hello again Bstevens23,
I actually was taking a more thorough look at your account, and while I haven't received word that this issue has been resolved for all, it appears yours has been. If you are still in need of assistance, please let me know.