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Posts: 11,467
Topics: 143
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: Total Points and Available Certificates Not Synced

Hello Bstevens23, 

 

I hope you are doing well! I wanted to touch base with you to let you know our teams are still working on a resolution for this display issue. I'll be sure to reach out again next Tuesday. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 11,467
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Total Points and Available Certificates Not Synced

Good afternoon Bstevens23, 

 

Thank you for your continued patience! I'm reaching out to update you that our support teams are continuing their efforts in resolving the certificate balance issue you've been experiencing. I'll follow up again next week if no further news is received before then. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Posts: 11,467
Topics: 143
Kudos: 308
Blog Posts: 21
Solutions: 544
Registered: ‎01-03-2013

Re: Total Points and Available Certificates Not Synced

Hello again Bstevens23, 

I actually was taking a more thorough look at your account, and while I haven't received word that this issue has been resolved for all, it appears yours has been. If you are still in need of assistance, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!