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Trusted Member
Posts: 89
Registered: ‎11-05-2015

System keeps telling me I have $20 in certificates, but I can't access them

When I log into it tells me I have certificates available, but I cannot find a way to access them.
I've even gotten emails saying I have a certificate ready, but I don't know where to look on the page since it's not in the usual My Best Buy Page.


This is the notification I keep getting

The amount keeps growing, but I cannot find where these certs are.

I do know recently I had a game pre-ordered which came with a $10 Best Buy E-giftcard, which had me claim the card through my account, but this seems different.

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: System keeps telling me I have $20 in certificates, but I can't access them

Hello, Jiryn!


Thanks for reaching back out to us for support on our forum. I also want to thank you for being an Elite Plus member with us! It makes me happy to know you're choosing Best Buy for all your tech needs and are being rewarded for it. It's important to stay up to date on points and certificates you may accrue, and I can understand wanting to check in on the notifications you are receiving about your account.


When you go to your profile page through the My Best Buy app or when you're logged in on your computer, do you see the rewards section listed? This is where you should be able to view what's in your account.


If you'd like me to take a closer look at your account, please follow up with a private message to me containing your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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