11-15-2021 11:40 AM
I signed up for the My Best Buy Visa credit card last November with the knowledge of the 10% points back on first day of purchases promotion, and immediately after approval purchased 2 Ninebot scooters. I read that points can take a month or so to appear in the account, so after the initial 5% appeared, I sat and waited for a while. Eventually, I contacted support via chat to let them know that I hadn't received the additional 5% of points. He informed me that they would be awarded within 15 days.
The 15 days pass, and some additional time where life got busy, and I eventually contacted support again, and this is where my experience has become very frustrating. This new representative bold-face lied to me not once, but twice: First claiming that the promotion NEVER applied to first day of orders, but only the first order (I placed 2 separate orders for the scooters). After refuting him, he then "checks on things" for a good amount of time, comes back, and says that when I applied for the card, the promotion only covered the first order and in the time since then it was updated to the entire first day. It is insulting, to say the least, that the rep would rather concoct this lie than to simply give me the points I am owed or turn me over to somebody who can.
I try to support Best Buy over Amazon whenever I can, even when it is less convenient for me, because you are the last brick-and-mortar electronics store and I want to support that. However, if the customer service continues to be this poor, going so far as to lie to me to get me to go away, I don't know how much longer I can do that.
Please let me know how we can move forward to get the additional 5% in points added to my account.
11-15-2021 06:16 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to join us and being a My Best Buy member! We try to pride ourselves in ensuring we provide great customer service each and every time. This is not the experience we want for out customer. Getting those extra points where ever you can is a great way to save on items that you want to buy from us, so I can understand not receiving those bonus points would be a bit upsetting. I'd be happy to look into this with you.
Will you please send me a private message with your full name, phone number, and e-mail address? If any of these differ at all from what you've shared with Citibank for your Best Buy Visa, please provide those as well, just do not send me your credit card number itself. To send me the message, click on the blue "Private Message" button below my signature.