Points, Policies & Certificates

[wkkunkle]

Best Buy has an inherent problem and I'd like to talk to someone about it (ideally via phone, but I doubt you can do that so PM will suffice).  Please let me know who I can message.  Thanks.

[Melissa-BBY Senior Social Media Specialist]

Hello, wkkunkle,

Thank you for reaching out. I can understand having your rewards go missing would not be a welcome situation. I'd be happy to take a look into this with you. 

As our team does work via social media, I wouldn't be able to call you directly, but you are welcome to send me a private message with your full name, phone number, email address, and details on what happened. To send the message, you can use the button in my signature below. If you prefer to speak with someone by phone, you can call our support team at (888) 237-8289. 

Sincerely,

[wkkunkle]

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@Melissa-BBY wrote:

Hello, wkkunkle,

Thank you for reaching out. I can understand having your rewards go missing would not be a welcome situation. I'd be happy to take a look into this with you. 

As our team does work via social media, I wouldn't be able to call you directly, but you are welcome to send me a private message with your full name, phone number, email address, and details on what happened. To send the message, you can use the button in my signature below. If you prefer to speak with someone by phone, you can call our support team at (888) 237-8289. 

Sincerely,

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Hi @Melissa-BBY,

I see you are offline now (based on your Info Page it shows you are currently Offline).  I'll check tomorrow for when you are online and send the message so I am sure it ends up in your queue.

Thanks.

[Melissa-BBY Senior Social Media Specialist]

Hi again, wkkunkle,

While my profile may indicate that I am offline, please know that is not always accurate. I have been here, though I am leaving shortly. If you send me the private message, I can assure you that it will reach me and I'll respond when I return tomorrow. 

Sincerely,

[wkkunkle]

@Melissa-BBY,

Thanks.  I sent you a message.  I actually sent two - the first message I sent, I had uploaded 3 different images and linked them in the PM.  They showed when I was composing the message, but are appearing as broken links when I look at the message in the SENT MESSAGES folder in my account.  Guessing the forum software here is doing something to disable them.

I re-sent the PM and replaced the images with copied and pasted text, as without the data shown in the images, the PM doesn't convey things as well.

Thanks.

[Melissa-BBY Senior Social Media Specialist]

Thanks for sending the messages, wkkunkle. I have received them and will be responding as soon as I am able to review them. 

Sincerely,

[wkkunkle]

@Melissa-BBY - I sent you a follow-up message on this if you can take a look when you get a chance.  Thank you.

[Melissa-BBY Senior Social Media Specialist]

Hello again, wkkunkle,

Thanks for letting me know. I got your message, and I'll be replying to you shortly. 

Sincerely,