11-08-2022 11:13 AM
Several weeks ago, now, someone went into a store redeemed points as certificates and made a purchase.
First, I am not even sure how this is possible, they must have had someone in the store issue them.
Second, I have called multiple times and I keep getting told “they will get back to me in a few days”. Then I was told all the tickets were closed, with no resolution. It feels a lot like if they make this really hard I will just forget it.
Last, when this was done my BB CC was removed from my account, and now they can not seem to relink it so I am unable to bank points.
I really need someone to take ownership of these related issue and fix them.
11-08-2022 12:40 PM
Thank you for reaching back out here on our Forums, although I wish it were under better circumstances. I would be happy to take a look at your account again to see what may be possible. Since some time has passed since we last spoke, please send me a private message with your full name, phone number, and email address.