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Posts: 1
Registered: ‎05-14-2019

Stolen Points


I was browsing the site today as I am in need of 2 new Iphones and when I went to check my points balance, I noticed hundreds of dollars in points missing. A little digging shows that $210 of points were redeemed and used in North Irving Texas (I live in MA) on 9/1/18.  I would like to know what my options are to get those points back.  I have already gone in and changed my password.

Posts: 4,047
Topics: 39
Kudos: 374
Solutions: 242
Registered: ‎11-29-2016

Re: Stolen Points

Good afternoon, wundrwal,


Welcome to our forums, albeit under such unfortunate circumstances.  I imagine discovering your reward certificates have gone missing can be a troubling experience, and I regret to hear it’s one you’ve recently gone through.


As it sounds like you’re aware, changing the password to your account is the first step we recommend our customers take in these instances, and I’m happy to hear you’ve already done so.  I would like to look into your account further, and I’ll be sending you a private message to gather a few pieces of additional private information from you.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen. 


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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