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Member
Posts: 10
Registered: ‎10-21-2013
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Still waiting on February credit card bonus points

I am still waiting for my reward points from February to be credited. They usually appear a couple of days after the credit card period ends (so about the end of February at the latest). Still no sign of them six days into March.

I notice my other (non-Best Buy) rewards credit card is right on the money for crediting points, exactly when the card period ends.

I had planned to use the points towards a specific purchase but they did not appear and I bought it somewhere else.

Can you please let me know the status of my missing points? Thank you.

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Registered: ‎01-03-2013

Re: Still waiting on February credit card bonus points

Good afternono pilgrim_007, 

 

Welcome to the forum and thank you for reaching out regarding your outside spending points! It's great to hear you were looking forward to using these rewards towards a purchase with us. With that said, I'm sorry to hear these points may not have posted as expected. You're spot on in believing these should post just after the statement date. 

With that said, I suspect there may simply be some delays with these points posting due to tier statuses expiring this month, and updates that are involved in that. Please allow through the end of this week for the points to appear. If you haven't seen them post by Friday afternoon, please feel welcome to let me know and I'll be delighted to look further into this! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-21-2013

Re: Still waiting on February credit card bonus points

Ok. Will do.

 

Thanks for the reply and update.

Posts: 10,796
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Registered: ‎01-03-2013

Re: Still waiting on February credit card bonus points

Hi pilgrim_007, 

You're quite welcome! Please let me know if you don't see your points by the end of the week. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-21-2013

Re: Still waiting on February credit card bonus points

Well here we are on Monday now and still no points from February.

Posts: 10,796
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Registered: ‎01-03-2013

Re: Still waiting on February credit card bonus points

Hi there pilgrim_007, 


Thank you for following up with me! Please know we've made our support team aware of this issue, and are waiting to see what may be the cause of this delay. I'll be sure to follow up with you once I have additional information. 

Thank you for your patience! 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-21-2013

Re: Still waiting on February credit card bonus points

Thank you Tasha. I appreciate the assistance.

Posts: 10,796
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Kudos: 273
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Still waiting on February credit card bonus points

Hi there pilgrim_007, 

I hope you are doing well! Please see that I am sending you a private message in regards to your points now that our support teams have had a chance to review this. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎10-21-2013

Re: Still waiting on February credit card bonus points

Thank you for you help resolving this for me Tasha.

Posts: 10,796
Topics: 121
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Blog Posts: 20
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Registered: ‎01-03-2013

Re: Still waiting on February credit card bonus points

Hi there pilgrim_007, 

You're quite welcome! I'm glad I was able to assist. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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