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New Member
Posts: 1
Registered: ‎10-31-2022

Someone Accessed My Account by phone and Cancelled My Membership

Someone with my same name has gotten my Elite Plus Membership ID associated with their credit card account. I have been trying to get this person out of my account for over 4 years. Yesterday she was able to cancel my Totaltech membership. She keeps changing the phone number and email address on my account. How is this possible?
Social Media Specialist
Posts: 80
Registered: ‎12-29-2021

Re: Someone Accessed My Account by phone and Cancelled My Membership

Hello, SoonerSyl,

 

Thank you for joining our Best Buy Forums. I wish it was under better circumstances. I can understand that losing control of your account can be difficult. I would be glad to look into this for you if you could Private Message your full name, email, phone number and as detailed description of what has occurred for us to look into correcting any possible problems. for you today.

 

Sincerely,

Thomas|Social Media Specialist | Best Buy® Corporate
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