09-30-2020 09:23 PM
10-01-2020 05:33 PM
Hello again, NJ85,
I don't blame you for double checking before you try to redeem the $25 certificate, especially after receiving that system glitch email. It might seem a tad confusing but let's see if I can help clear things up a bit. First, that email was sent as a result of another email announcing you had been awarded a new certificate; however, you hadn't actually been awarded a new certificate but instead recently redeemed a certificate for the same amount. We generally send a notification email whenever a new certificate is awarded. The system glitch stems from a notification email being sent for a certificate that had already been redeemed.
Second, the new $25 certificate in your rewards account is 100% legit. It's the result of a My Best Buy Visa promotional offer you qualified for back in July. The bonus should have posted to your rewards account within four weeks of the offer expiring but for whatever reason it wasn't. It looks like we added the bonus to your rewards account yesterday, so feel free to redeem it. Please feel free to send me a private message, by clicking on the blue button in my signature, if you have any other questions about your rewards account.