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New Member
Posts: 3
Registered: ‎12-07-2018

So earned points were drastically cut out of nowhere?

I went from earning 449 points on a $385 purchase to 388 points on a $821 purchase.  So there was a secret change to how points are accumulated?  Wish I would have known this before I spent 1,600 in the last 2 days.  Looks like it is time to spend my money elsewhere as the incentives to be loyal here are virtually gone and there are better deals and programs elsewhere.

 

 

Posts: 199
Topics: 6
Kudos: 45
Solutions: 13
Registered: ‎11-08-2021

Re: So earned points were drastically cut out of nowhere?

Hello, fleshzombie,

 

Thanks for reaching out to us here on the community forums. Getting free money is always great, so I understand your concern in not getting enough points. Our rewards program hasn't changed that I know of. You still receive 0.5 points for every dollar you spend, except for special promotions. https://www.bestbuy.com/site/misc/my-best-buy/pcmcat309300050007.c?id=pcmcat309300050007&CMP=ocss


Regards,

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎12-07-2018

Re: So earned points were drastically cut out of nowhere?

I have been receiving 1.25 points per dollar spent for the past several years on all purchases for several years.

 

Below are just random selections through the past few years, the last 3 are the same item purchased and show when points started decreasing...

 

Obviously the below numbers dont quite reflect the 1.25 conversion because those amounts include tax which is not included in the calculation but there is an obvious difference

 

6/26/2020
typeIssued Points
descriptionBest Buy Purchase
 
amount$16.15
pointsAccrued 18 points18
 
7/22/2020
typeIssued Points
descriptionBest Buy Purchase
 
amount$285.72
pointsAccrued 329 points329
 
1/14/2021
typeIssued Points
descriptionBest Buy Purchase
 
amount$321.74
pointsAccrued 374 points374
 
6/16/2021
typeIssued Points
descriptionBest Buy Purchase
 
amount$299.59
pointsAccrued 349 points349
 
3/23/2022
typeIssued Points
descriptionBest Buy Purchase
 
amount$385.19
pointsAccrued 449 points449
 
5/9/2022
typeIssued Points
descriptionBest Buy Purchase
 
amount$423.62
pointsAccrued 194 points194
 
5/10/2022
typeIssued Points
descriptionBest Buy Purchase
 
amount$421.19
pointsAccrued 194 points194
Posts: 199
Topics: 6
Kudos: 45
Solutions: 13
Registered: ‎11-08-2021

Re: So earned points were drastically cut out of nowhere?

Hello again,

 

I'm not sure how you were getting extra points, but the policy is clearly stated on our website.

 

Regards,

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Regular Member
Posts: 49
Registered: ‎11-29-2012

Re: So earned points were drastically cut out of nowhere?

The program literally just changed last month. They prematurely discontinued the Elite and Elite Plus benefits (2% and 2.5% cashback respectively) along with free shipping and extended returns that we should have received through next February based on our spending last year.