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New Member
Posts: 3
Registered: ‎01-08-2019

Samsung QLED Promotion - Bestbuy Lied to me about this!!!

Bought a samsung QLED TV before xmas and the bestbuy store told me I'd get 20% rewards with a new bestbuy credit card sigh up. Now they are telling me I only get $295 on a $3000 purchase!

 

 

Posts: 11,140
Topics: 134
Kudos: 295
Blog Posts: 20
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Registered: ‎01-03-2013

Re: Samsung QLED Promotion - Bestbuy Lied to me about this!!!

Hello mlinder, 

 

Welcome to the forum and thank you for reaching out to us! For new Best Buy Credit card accounts, your first day of purchases receives 10% back in rewards. If this isn't enticing enough, finding an offer for an additional percentage back on certain purchases would be incredible! 

 

With that said, with so much excitement for the rewards, I can imagine how frustrating it may have been to see these points not post as you expect. I know we sometimes have offers such as you mentioned, so I would be happy to look into what went awry. 

Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-08-2019

Re: Samsung QLED Promotion - Bestbuy Lied to me about this!!!

BB where I purchased says they did this to a number of people and mine should be corrected. So far all I get is the run around. I will NEVER make another major purchase at Bestbuy. My advise, get it off the web, there are many other decent places that are honest!

Posts: 11,140
Topics: 134
Kudos: 295
Blog Posts: 20
Solutions: 529
Registered: ‎01-03-2013

Re: Samsung QLED Promotion - Bestbuy Lied to me about this!!!

Hello mlinder, 

Thank you for following up with us. As I explained to you through private message, only select TV models qualified for this offer. We greatly appreciate you reaching out to share your experience and feedback with us. However, if your TV model did not qualify for the offer, we would be unable to fulfill it. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-08-2019

Re: Samsung QLED Promotion - Bestbuy Lied to me about this!!!

Yes you said that in a private message, it does NOT excuse the store for lying to me!!!

The same store has told me at least 3 times now that it did qualify. So someone is clearly wrong. I am just repeating what the store has told me.

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Posts: 11,140
Topics: 134
Kudos: 295
Blog Posts: 20
Solutions: 529
Registered: ‎01-03-2013

Re: Samsung QLED Promotion - Bestbuy Lied to me about this!!!

Hello mlinder, 

 

I can assure you that any misinformation provided by the store would not have been intentional. Nonetheless, I would be delighted to investigate this further. Please keep an eye on your inbox for my message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!