05-21-2020 01:42 PM
Thank you for being a My Best Buy member, and reaching out regarding your expired certificate! Finding you’ve had a My Best Buy reward certificate expire always feels like a missed opportunity, so I understand why you would be reaching out to see what options we may have.
Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. While redeeming certificates may not be at the forefront of many people's minds, certificate expiration dates have not been extended, as they have always been redeemable on BestBuy.com as well as in stores. For more details, you may view the articles below.
I would be happy to review your membership with you though to see if we can adjust any settings for you to better your experience going forward. Please keep an eye on your inbox in the top right corner of the page for my private message.