02-16-2021 10:54 PM
02-16-2021
10:55 PM
- last edited on
02-17-2021
08:06 AM
by
Derek-BBY
Sport for typos. But please someone FIX this!!!
.email {removed per forum guidelines}. Phone {removed per forum guidelines}
02-17-2021 08:51 AM
Good morning, Johnka,
Thank you for taking the time to reach out to us here on our community forums. Getting My Best Buy points and certificates is a great thing and I'm sure you're eager to use all of these certificates. I would be glad to give you a bit more information and help you look further into this.
If you are a My Best Buy Elite or Elite Plus member, you can select the option to bank your My Best Buy points until you are ready to use them. Based on your message, it sounds like your account was set to issue these certificates automatically.
I'd like to review your case history to get a better understanding of what steps previous agents have taken. I will need to gather a bit more information in order to do so. I'll be sending you a private message shortly.
You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your message.
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |
02-17-2021 02:31 PM
it is FIXED. thank you
02-17-2021 02:56 PM
Great, Johnka!
I'm happy to hear everything is back to normal. Enjoy the rest of your week!
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |
02-17-2021 02:57 PM
thank you.
02-17-2021 03:04 PM
You're welcome, Johnka!
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |