Points, Policies & Certificates

[3854]

Hello,

I was double checking my rewards history and noticed that I didn't receive rewards points from my last two Bestbuy.com orders (both totalling $65.24). I ordered two copies of Super Mario 3D All-Stars on 09/03 and only one purchase is shown in my rewards history, and my purchase of The Lord of the Rings: The Motion Picture Trilogy Extended Edition Bluray on 09/09 is also not reflected in my rewards history, though these orders do show up in my purchase history. I tried to use the Report Missing Points tool, but every time I tried it says "An unexpected error occurred." Can I get some assistance with this?

[AndrewB-BBY Social Media Specialist]

Good afternoon, 3854,

Welcome back to our community forums. I know I keep a close eye on my rewards account and would be happy to help you take a closer look into this for you.

Typically, My Best Buy points will post to your account 15 days from the shipping our purchase date of products. After taking a look, I see that Super Mario 3D All-Stars was released on Sept. 18 so there is still some more time for this purchase to be added to your account.

I would like to take a closer look at your second order and will need a few more details to do so. I'll be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right of your screen after logging in.

[3854]

It's been more than twenty days since these purchases were made and I still haven't received rewards points for them. I replied to your PM to verify this on the 7th but haven't heard back yet. Is there a way to get the points credited to my account?

[Derek-BBY Retired: Senior Social Media Specialist]

Good morning, 3854,

Andrew has been out of the office the last few days, so I'm jumping in to see what I can do to further assist. I'll be replying to the private message you sent shortly.  You can read a private message by clicking on the envelope icon at the top of the page.

Best Wishes,