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Regular Member
Posts: 35
Registered: ‎10-24-2014
Accepted Solution

Rewards history details not showing for online purchases

For the past several weeks I have been unable to see any rewards history details for online purchases.  I can see the line items for the transactions with a status of "pending", but the date, dollar amount, points amount as well as the "see details" dropdown are all not showing. All of this information is showing as it should for in-store purchases.  

 

Thanks for any help.

Posts: 106
Topics: 1
Kudos: 23
Solutions: 12
Registered: ‎10-19-2020

Re: Rewards history details not showing for online purchases

Hello again, Mmalto! 

 

It's great to hear back from you. I'd be more than happy to look into this and see what's going on. Could you please let me know how you're getting to this page, so I know a little more of what could be going wrong? Is this the Rewards Overview page in your account? 

 

Thank you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 35
Registered: ‎10-24-2014

Re: Rewards history details not showing for online purchases

When you go to Rewards Overview you can further click on Rewards History.  Rewards History is where the issue is.  I can send you a screenshot of what I am seeing if it would help.

Regular Member
Posts: 35
Registered: ‎10-24-2014

Re: Rewards history details not showing for online purchases

I sent over the email with screenshot as requested.  Thanks!

Posts: 106
Topics: 1
Kudos: 23
Solutions: 12
Registered: ‎10-19-2020

Re: Rewards history details not showing for online purchases

That sounds great! Thank you very much! I'll take a look at the email and see if there's anything that sticks out to me. Could you also send me a Private Message and verify your full name, phone number and email address? Then, I can take a look at your account itself. 

 

You can find that button to the right of my name down below. Thanks so much!

Caleb H|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!