08-17-2021 06:57 AM
For the past several weeks I have been unable to see any rewards history details for online purchases. I can see the line items for the transactions with a status of "pending", but the date, dollar amount, points amount as well as the "see details" dropdown are all not showing. All of this information is showing as it should for in-store purchases.
Thanks for any help.
Solved! Go to Solution.
08-17-2021 01:49 PM
Hello again, Mmalto!
It's great to hear back from you. I'd be more than happy to look into this and see what's going on. Could you please let me know how you're getting to this page, so I know a little more of what could be going wrong? Is this the Rewards Overview page in your account?
08-17-2021 02:00 PM
When you go to Rewards Overview you can further click on Rewards History. Rewards History is where the issue is. I can send you a screenshot of what I am seeing if it would help.
08-17-2021 04:38 PM
That sounds great! Thank you very much! I'll take a look at the email and see if there's anything that sticks out to me. Could you also send me a Private Message and verify your full name, phone number and email address? Then, I can take a look at your account itself.
You can find that button to the right of my name down below. Thanks so much!