12-22-2018 01:22 AM
Solved! Go to Solution.
12-24-2018 05:19 PM
Welcome and thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if it was active such a short time ago. I know if I let one slip by me, I feel like it’s quite the missed opportunity.
Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. They typically expire at 11:59 p.m. CT on the date listed. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. This expiration date should also be reflected on BestBuy.com. For more details, you may wish to check out the post below.
I would be delighted to review your membership with you to ensure this certificate expired appropriately, and has cleared your available certificates to ensure no further confusion is caused. Please keep an eye on your inbox in the top right corner of the page for the private message I am sending you.