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Posts: 1
Registered: ‎12-23-2018
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Rewards expired just now..

Hello,

My $5 rewards certificate just expired 1 hour ago. I was planning to use it now; it shows expired when trying to apply but still show on my account rewards. I did not get any notification before the expiration. I had earned them from my previous Best Buy purchases and other purchases using my Best Buy card. Can I please get them reinstated or reissued again?
Thanks!
Posts: 11,055
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Registered: ‎01-03-2013

Re: Rewards expired just now..

Hello prkini, 

 

Welcome and thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if it was active such a short time ago. I know if I let one slip by me, I feel like it’s quite the missed opportunity.

Our
My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. They typically expire at 11:59 p.m. CT on the date listed. Once expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. This expiration date should also be reflected on BestBuy.com. For more details, you may wish to check out the post below. 

 

Expired My Best Buy™ Reward Certificates FAQ
 

I would be delighted to review your membership with you to ensure this certificate expired appropriately, and has cleared your available certificates to ensure no further confusion is caused. Please keep an eye on your inbox in the top right corner of the page for the private message I am sending you. 


Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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