01-15-2021 10:04 PM
01-18-2021 10:39 AM
Hi, eliiz18, and welcome to our online community!
Thanks for posting on our forum for support. I hate to hear that you may not have received clear information in the past regarding our My Best Buy program and terms surrounding reward certificates. I'm happy to clarify this now and assist as needed.
Once a certificate has been issued, it is usually valid for 60 days unless otherwise noted on the certificate itself. We typically cannot reissue certificates once they've expired, either. That said, it sounds like you may have missed out on rewards due to misinformation. I'd be happy to review your account and provide any further assistance that I can.
To start, please send me a private message including your full name, email, and phone number. In addition, please provide further details about your account and what I can potentially help with now. You can find the blue option to message me to the right of my name below.
Hope this helps,