11-26-2018 07:43 PM
Hi on 10/25/18 I was issued a $5 rewards certificate. I went to redeem it for s purchase tonight and it says my account has no certificates. Thee have been no purchases or transactions on my account since the rewards certificate was issued. How do I get this certificate to reappear? Thanks
11-27-2018 04:45 PM
Hi there zdoddz,
Welcome! Having trouble finding a My Best Buy certificate would be pretty frustrating, especially if you were counting on it for a purchase. Often times, certificates are received from promotions and have a shorter redemption period than our typical 60 days, or even sometimes a redemption is forgotten about. I would be happy to look into this, so please keep an eye on your inbox in the top right corner of the page for my message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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