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Member
Posts: 11
Registered: ‎09-16-2015

Rewards certificate missing

Hi on 10/25/18 I was issued a  $5 rewards certificate. I went to redeem it for s purchase tonight and it says my account has no certificates. Thee have been no purchases or transactions on my account since the rewards certificate was issued. How do I get this certificate to reappear? Thanks

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Posts: 10,788
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Registered: ‎01-03-2013

Re: Rewards certificate missing

Hi there zdoddz, 

 

Welcome! Having trouble finding a My Best Buy certificate would be pretty frustrating, especially if you were counting on it for a purchase. Often times, certificates are received from promotions and have a shorter redemption period than our typical 60 days, or even sometimes a redemption is forgotten about. I would be happy to look into this, so please keep an eye on your inbox in the top right corner of the page for my message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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