05-25-2018 12:51 PM
05-25-2018 01:29 PM
Hello there mives,
Welcome to the forum and thank you for being a My Best Buy member! It’s great to hear you may have been an Elite member banking your points. This is a great option to save rewards until you’re ready to redeem them! It’s discouraging to hear your Elite status may have expired though, leading to your rewards being automatically issued.
As your certificate expired, you may wish to review our posts below regarding expired certificates and tier expiration. In short, certificates typically expire after 60 days and cannot be reissued once expired, per our My Best Buy Program Terms. I apologize if this isn’t the news you were hoping for when you reached out.
Expired My Best Buy™ Reward Certificates FAQ
With that said, I would be delighted to review your account to ensure you’re set up for success, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.