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Posts: 1
Registered: ‎04-06-2021

Rewards certificate claimed itself and not showing up

I was planning to make a purchase on today and I wanted to use the points that I've been saving for a while now. I checked my account and it says that I don't have any of the points I've been saving. I checked the rewards history and it said showed that the points were spent, but I didn't spend them. The certificates dont even show up either.

Posts: 6,291
Topics: 214
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Solutions: 321
Registered: ‎08-21-2017

Re: Rewards certificate claimed itself and not showing up

Good morning, Ozzy9000,


Thank you for stopping by our community forums. As a My Best Buy member, I know how exciting it is when you see points start to pile up, especially when you have a purchase in mind. I appreciate you writing to us and would be glad to see how I can best assist you in determining the status of these points.


It can take up to 24 hours for a certificate to appear in your account after requesting that it be issued. Since these points are no longer listed in your account, I'd like to take a closer look so I can determine what options I have to help moving forward.


I'll be sending you a private message shortly to gather a bit more information. You can check your inbox by logging into your forum account and clicking on the orange envelope in the top right corner. I look forward to hearing back from you!



AndrewB|Social Media Specialist | Best Buy® Corporate
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