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Posts: 1
Registered: ‎08-03-2020

Rewards are not a Discount - Assistance Please

I purchased an LG washer on 8/2. As my sales person, was writing up the sale, she asked if there was anything else. I said, "do you have any other discounts?" as you do when making a large purchase. 


She said yes, I can save you 10% if you apply for our credit card. I applied and now have a Best Buy credit card, only to be told that I would earn 'rewards'. Well, rewards on my next purchase, is not a discount on my current purchase. 


I don't want rewards, I want the 10% savings on my large purchase. Can you help?

Best Buy Employee
Posts: 2,641
Registered: ‎01-09-2015

Re: Rewards are not a Discount - Assistance Please

That would be the option we had/still have for additional savings and/or benefits. They have no cash value so they cannot be redeemed for cash or previous purchases.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎01-03-2013

Re: Rewards are not a Discount - Assistance Please

[ Edited ]

Hello, CharlesL, 


Welcome to the forum, and thank you for reaching out regarding your recent LG washer purchase! I know I love to seek out any possible savings on large purchases, so I can understand why you would ask about any potential discounts. 


With that said, I apologize if at any point you were misinformed of the benefits offered by our My Best Buy Credit Card. As you've found, this offers 10% back in rewards on your first day of purchases with standard financing, which may be used as a discount on a future purchase, but not this one. You may also occasionally receive a coupon offer for 10% off a single item as a My Best Buy member. However, these rewards would not be able to be applied to previous purchases under our My Best Buy Terms


I know this may not be the news you were hoping for, but hope it helps clarify what you may expect from our My Best Buy program. If you should have any other questions, please let me know. 


Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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