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New Member
Posts: 2
Registered: ‎11-22-2018
Accepted Solution

Rewards Stolen

My rewards points were stolen from account.  Some one added another email address to my account and stole 785$ worth of points.  I never received an email about the redemptions or the email change either.  I already called customer service and filed a complaint.  Please help.

Posts: 10,795
Topics: 121
Kudos: 273
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Rewards Stolen

Hello there sy2000 - 

 

Welcome, though I wish you had found us under better circumstances. Finding any amount of rewards redeemed without your authorization would be disconcerting, much less such a large amount as you mentioned. 

Generally speaking, most accounts are initially compromised online. As such, I would strongly encourage you to modify your BestBuy.com password, as well as your email account's password. I'm glad to hear you already contacted our phone support, but I would like to take a look myself too. 

Please keep an eye on your inbox in the top right corner as I will be sending you a private message shortly. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-22-2018

Re: Rewards Stolen

Thank you Tasha for quickly resolving the issue.

Posts: 10,795
Topics: 121
Kudos: 273
Blog Posts: 20
Solutions: 508
Registered: ‎01-03-2013

Re: Rewards Stolen

Hi sy2000 - 


You're quite welcome! I'm glad I was able to review this issue with you. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!