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New Member
Posts: 3
Registered: ‎03-17-2016
Accepted Solution

Rewards Stolen - 407dollars approx.. I believe it was done without accessing my account.

I just received an email for my order.  it appears someone spent all my hard saved points.. 407 dollars.. It doesn't appear that they have access to my account online.  I had a fairly secure password.  Of course Best Buy isn't answering the phone at all! smart - in that they did it right before the main phone lines shut down for the day.

Purchase was in store.  I would like my points back so that i can have a good christmas instead of a really Krappy one.

I have changed passwords and setup 2fa, but i don't think that is how it was done.. Assume it was a bestbuy purchase  assisted via phishing.

THIS IS A PRETTY BIG DEAL.. PLEASE RESPOND AND ASSIST.

 

Thanks

 

Social Media Specialist
Posts: 224
Registered: ‎10-12-2021

Re: Rewards Stolen - 407dollars approx.. I believe it was done without accessing my account.

Welcome to the Best Buy Forums!

 

Hello christianbiagi. Thank you for taking the time to stop by our community forums and bringing this to our attention. I understand your concerns with your points being missing, and I would be happy to take a look into this for you. 

 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,

Kadian|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-17-2016

Re: Rewards Stolen - 407dollars approx.. I believe it was done without accessing my account.

This problem was addressed via the phone number this morning. I was credited back the stolen rewards.