Points, Policies & Certificates

[christianbiagi]

I just received an email for my order.  it appears someone spent all my hard saved points.. 407 dollars.. It doesn't appear that they have access to my account online.  I had a fairly secure password.  Of course Best Buy isn't answering the phone at all! smart - in that they did it right before the main phone lines shut down for the day.

Purchase was in store.  I would like my points back so that i can have a good christmas instead of a really Krappy one.

I have changed passwords and setup 2fa, but i don't think that is how it was done.. Assume it was a bestbuy purchase  assisted via phishing.

THIS IS A PRETTY BIG DEAL.. PLEASE RESPOND AND ASSIST.

Thanks

[Kadian-BBY · Accepted solution]

Welcome to the Best Buy Forums!

Hello christianbiagi. Thank you for taking the time to stop by our community forums and bringing this to our attention. I understand your concerns with your points being missing, and I would be happy to take a look into this for you. 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

Sincerely,

[christianbiagi · Accepted solution]

This problem was addressed via the phone number this morning. I was credited back the stolen rewards.