06-11-2018 02:51 PM
Last week I had requested to merge two accounts I had with Best Buy into one. I was told no problem and it should be done within 3-5 days and would receive a confirmation via email.
The following day I received an email that it had been completed..BUT the email was addressed to a different individual and that his account had been merged into mine. The email then requests confirmation and to input the cell phone number for this individual so naturally I unable to do so since that is not my number and have to call in again.
After explaining myself for the second time I asked to have this unknown person's account removed from mine and the response is that I should open up a third account and then have my points redistributed to the new one.
I am absolutely agahst and dismayed that the solution for an error made internally by Best Buy is to inconvenience the consumer. And how is there any assurance that after creating a 3rd account that Best Buy is not going to cause yet another level of confusion and frustration if another error is made? I am utterly dismayed that Best Buy is not trying to rectify this situation and doing whatever it needs in order to make it right.
06-12-2018 12:44 PM
Good afternoon tyrone6x,
Welcome to the Best Buy forum!
I must admit I felt my blood boil a tad after reading over your case history, so I can understand why it is you feel so frustrated. There is no doubt we drop the ball. The process of merging multiple My Best Buy™ accounts is rather easy. If the name tied to each account does not match, then we do not process a merge. It is really that simple. I will be taking your case over here and seeing what I can do to ensure everything is squared away as best it can be.
Once a couple My Best Buy™ accounts have been merged, they cannot be unmerged. There are still a couple available options though. One of the two members can keep the remaining primary account while the other creates a brand new account. It looks like the agent you previously spoke to suggested that. The other option would be to cancel both accounts and start from ground zero while making sure each member has the correct amount of points and status.
I have an idea as to how we can resolve the matter at hand without you having to create a new account. To discuss the matter further, I will be sending you a private message shortly. You can read private messages by first logging into the forum and then clicking on the little yellow envelope icon that is located at the very top of the page. I look forward to speaking with you.
Thank you for connecting with us and for being a My Best Buy™ member.
|Derek|Senior Social Media Specialist | Best Buy® Corporate|
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